kf88 Privacy Policy: How We Handle Your Account Data
When you access kf88 — whether through your mobile browser, your Touch 'n Go eWallet deposit, or your live casino session — your personal data travels with you. This policy sets out exactly what we collect, why we collect it, how long we keep it, and what you can do about it. Availability of our services depends on local law and eligible regions.
Touch 'n Go eWallet & GrabPay Transaction Records
Account Access & Login Data
Your Rights to Review and Correct
Live casino and slots
DATA WE COLLECT
What kf88 Collects and Why
We collect information that is necessary to run your account and process your transactions on this platform. When you register, we gather your name, contact details, and the credentials you use to log in. Every time you fund your account via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, a transaction record is created — this covers the amount, the payment rail used, the timestamp, and the outcome. We also collect device and session data: your browser type, the IP address tied to your login, and the pages you navigate within the lobby. This helps us detect unusual activity and keep your account secure. We do not collect payment credentials such as your full card numbers or e-wallet PINs — those stay with your chosen payment provider. Data collected through third-party payment rails like DuitNow and FPX is governed jointly by our policy and the respective provider's terms. Where local law in Malaysia requires additional disclosures or restricts certain data uses, those rules take precedence over this policy.
Touch 'n Go eWallet
Deposit and withdrawal records tied to your eWallet are stored against your account for transaction history and dispute resolution.
GrabPay
GrabPay transaction references are logged at the point of transfer. Your GrabPay credentials remain with Grab's own platform at all times.
DuitNow & FPX
Bank-linked transfers via DuitNow and FPX generate a reference ID that we store. The underlying banking credentials never pass through our servers.
POLICY SCOPE
Where This Policy Applies
This policy covers the data kf88 handles directly — your account, your sessions, and your transactions on kf88. It does not extend to third-party services you reach from our platform. When you tap out to your Touch 'n Go eWallet app or complete an FPX transfer in your bank's interface, you are on their platform and their privacy terms apply from that point. The scope also does not cover data held by game studios such as CQ9, PG Soft, or Habanero — those providers handle in-game event data under their own policies. Our policy governs what kf88 itself stores and processes.
Account Access
Login records, device fingerprints, and session tokens generated when you sign in to kf88 fall fully under this policy.
Transactions
All deposit and withdrawal references processed through our cashier — including Touch 'n Go eWallet and GrabPay flows — are covered.
Site Content
Your browsing behaviour within the kf88 lobby — which game categories you open, how long you spend on a page — is collected and covered here.
Third-Party Services
Payment providers, game studios, and external links each operate under their own privacy terms once you leave the kf88 domain.
YOUR PRIVACY RIGHTS
Actions You Can Take Under This Policy
You have practical options available to you regardless of where you are in Malaysia. The most straightforward is reviewing your own data: log in to your kf88 account, head to the Account section, and you will find your transaction history, login records, and stored personal details there. If any information looks incorrect — a wrong contact number, an outdated email address — you can submit a correction request directly through the support channel. For data that you believe should no longer be held, you can raise a formal request with our privacy contact and we will assess it against our legal retention obligations. Retention periods vary by data type: transaction records tied to Touch 'n Go eWallet or GrabPay transfers are kept for as long as financial record-keeping requirements demand under applicable Malaysian law. Account data is reviewed periodically, and inactive accounts are subject to our standard retention schedule described in the full policy available on request.
Review Your Records
Log in to kf88, go to Account, and check your stored details and transaction history directly. No form required for a basic view.
Correct Account Details
If your name, email, or contact number is wrong, contact our support team through live chat or email and ask for an account detail update.
Raise a Data Question
For questions about what we hold on you, or to understand how a specific piece of data is used, write to our privacy contact address.
Request Data Removal
Where local law permits, you may request removal of data we are not legally required to retain. We will confirm the scope of any removal in writing.
PRIVACY CONTACT PATHS
How to Reach Our Privacy Team
Privacy questions and correction requests can reach us through any of the channels below. Live chat is the quickest route for simple account-detail queries. For formal data requests — removal, full data export, or dispute resolution — email is the right channel because it creates a written record of your request and our response. When you write in, include your registered account email and a brief description of the data concern so we can route it to the right team without a follow-up.
Live Chat
Open the chat icon on kf88 to reach our Malaysia support team. Use this for quick account-detail queries and login data questions.
Email
Send formal data requests — corrections, removal requests, or policy questions — to our support email. A written trail is kept for all email submissions.
Account Dashboard
The current state of your stored personal details and transaction records is shown in your account dashboard after login — no contact needed for a basic review.
HOW WE PROTECT DATA
Data Handling, Cookies and Retention
We apply a layered approach to data security across the account lifecycle. Sessions are protected with industry-standard encryption in transit, and stored account data is access-controlled so only authorised systems and staff can reach it. Cookies on kf88 serve two purposes: functional cookies keep you logged in across pages, and analytics cookies tell us which sections of the lobby — slot categories, live table rooms, or the sportsbook — get the most use. You can manage cookie preferences through your browser settings; blocking analytics cookies does not affect account functionality. Data retention follows the nature of the record: financial transaction logs, including those linked to Touch 'n Go eWallet and GrabPay, are kept in line with Malaysian financial record-keeping requirements. Login and session logs are retained for a shorter period and then purged. If you close your account, we will confirm in writing what remains held and under which retention basis.
Encryption in Transit
All data moving between your device and kf88 — including payment references from Touch 'n Go eWallet and GrabPay — is encrypted end-to-end during transmission.
Cookie Management
Functional and analytics cookies can be reviewed and adjusted through your browser settings at any time without disrupting your account access or game sessions.
Retention Schedule
Transaction records are kept for as long as Malaysian financial law requires. Session and login data is reviewed on a rolling basis and pruned when no longer needed.
Access Controls
Stored account data is restricted internally — only authorised systems process your records, and access logs are maintained so any query on your account leaves a traceable record.
PRIVACY FAQ
Common Questions About This Policy
Below are the questions we receive most often about how kf88 handles personal data, what rights you have, and how to act on them.
Does kf88 store my Touch 'n Go eWallet or GrabPay login details?
No. When you pay via Touch 'n Go eWallet or GrabPay, the authentication happens on their platform. We receive only a transaction reference and outcome — your e-wallet credentials never pass through our servers or get stored in your kf88 account.
How do I see what personal data kf88 holds on me?
Log in to your kf88 account and open the Account section. Your stored contact details, linked payment methods, and transaction history are all visible there. For a more comprehensive data summary, contact us by email and we will prepare it for you.
Can I ask kf88 to delete my data?
You can request removal of data we are not legally required to keep. Transaction records tied to financial activity must be retained under applicable Malaysian regulations. Contact our support team by email with your account details and specify what you would like reviewed. We will confirm the scope in writing.
What happens to my data if I close my kf88 account?
After account closure, we retain data only for as long as legal obligations require — primarily transaction records and identity verification records under Malaysian financial rules. We will confirm in writing which records remain and the basis for keeping them.
Does this policy cover my activity inside game lobbies from CQ9, PG Soft or other studios?
Our policy covers what kf88 itself collects — your lobby navigation, session data, and account records. In-game event data processed by studios such as CQ9, PG Soft, Spadegaming, or Habanero falls under each studio's own data handling terms.
Who do I contact if I think my data has been handled incorrectly?
Reach us through live chat on kf88 for quick queries, or by email for formal concerns. Include your registered email address and a description of the issue. Email submissions create a written record, which is recommended for any dispute or correction request.
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